Support Policy Page

Support Policy for www.electright.in

Effective Date: 06/06/2023

Introduction

At ElectRight, we strive to provide excellent customer support and assistance to ensure a seamless shopping experience on our website, www.electright.in. This Support Policy outlines our commitment to addressing customer inquiries, resolving issues, and providing timely assistance.

Contact Information

2.1. Support Email: For any support-related inquiries, please contact us via email at support@electright.in. We aim to respond to all customer inquiries within 48 hours during our designated business hours.

2.2. Business Hours: Our support team is available from 10 am to 6 pm on Monday to Saturday, excluding public holidays.

Support Scope

3.1. Product Assistance: Our support team is available to provide guidance and answer questions regarding the products available on the ElectRight Online Store, including specifications, features, compatibility, and usage instructions.

3.2. Order Support: If you need assistance with placing an order, tracking your shipment, or modifying your order details, our support team will be happy to assist you.

3.3. Returns and Exchanges: For inquiries related to our Returns and Exchange Policy, including initiating a return or exchange, understanding eligibility criteria, or tracking the status of your return, please reach out to our support team.

3.4. Technical Issues: If you encounter any technical difficulties while using the ElectRight website, such as error messages, broken links, or issues with account login, please inform our support team for prompt resolution.

3.5. General Inquiries: Our support team is available to address any other general inquiries, concerns, or feedback related to the ElectRight Online Store.

Response Time

4.1. Our goal is to respond to all customer inquiries sent to support@electright.in within 48 hours during our designated business hours.

4.2. Please note that response times may vary depending on the complexity of the inquiry and the volume of support requests received. We appreciate your patience and assure you that we will make every effort to address your inquiry as promptly as possible.

Information Required for Support

5.1. To help us assist you effectively, please provide the following information when contacting our support team:

a) Your full name

b) Contact information (email address and/or phone number)

c) Order number (if applicable)

d) Detailed description of your inquiry or issue

e) Any relevant screenshots, photos, or supporting documentation (if applicable)

Escalation Process

6.1. If you are not satisfied with the support provided or believe that your inquiry or issue requires further attention, you may request an escalation. Our support team will guide you through the escalation process and ensure that your concern is appropriately addressed.

Feedback and Suggestions

7.1. We value your feedback and suggestions as they help us improve our products and services. If you have any feedback or suggestions regarding our support process or any aspect of your experience with ElectRight, please feel free to share them with our support team.

We are committed to providing you with exceptional customer support. If you have any questions or require assistance, please reach out to our support team at support@electright.in, and we will be delighted to assist you.

Thank you for choosing ElectRight!

Sincerely,

[Electright] Support Team